Shipping & Returns

Products
Catalog
Shipping
Contact
About
Share This Topic

Zoom Window Out
Larger Text | Smaller Text
Hide Page Header
Show Expanding Text
Printable Version (in new tab)
Send Mail Feedback
Save Permalink URL

Navigation: Milligan Creek Ag - Main Page > Sales Policies

Shipping & Returns

Jump to... Prev Top Next More

We offer flat rate shipping on most orders within the continental U.S. (exceptions).

Flat Rate Shipping Zones

Merchandise Total	Zone A	Zone B	Zone C
$0 - 99.99	$10.00	$15.00	$20.00
$100.00 - 199.99	$15.00	$20.00	$30.00
$200.00 - 399.99	$24.00	$34.00	$45.00
$400.00 - 799.99	$45.00	$54.00	$67.00
$800.00 - 999.99	$60.00	$80.00	$115.00
$1000 and up	Custom quote	Custom quote	Custom quote

Orders usually ship by either U.S. Postal Service (USPS) Priority Mail or United Parcel Service (UPS) Ground service.

Shipping Policies Inside the Continental U.S.

Shipment tracking information

If tracking information was not available when we shipped your order and you would like to receive tracking information, please email us at info@mcreekag.com to request it. (Note: availability of tracking information may be delayed 1 to 2 business days by manual procedures at the rural post office where our USPS orders are shipped.)

What if the shipping charge is $0?

At order checkout, if the shipping charge is $0 it means that our shopping cart system was unable to calculate the shipping charge. When this happens we will contact you with a shipping quote as described below.

When our shopping cart system cannot calculate the shipping charge correctly due to the combination of items in your order, we will notify you of the correct shipping charge by email and will place a hold on your order until we hear back from you. You can either pay the shipping charge or cancel your order for a prompt, full refund.

Please monitor your email account after ordering to assure that you don't miss order-related emails from us. Don't forget to check your account's SPAM folder; and if possible, whitelist our info@mcreekag.com address in your email application.

Oversize packages ship for the flat rate plus a shipping surcharge!

As of April 3, 2022 the U.S. Postal Service (USPS) began adding a $15 surcharge for packages over 30 inches in length. This currently only applies to our wire kits, because they ship in a 72-inch-long box. We can ship up to 6 wire kits in one box, so there will be a $15 surcharge for every 6 kits (or portion thereof) that you include in your order.

Examples...

If you order 1 to 6 wire kits, the surcharge will be $15.

If you order 7 to 12 wire kits, the surcharge will be $30.

...etc.

The shipping cost shown at order checkout will be the flat rate plus the surcharge.

(Despite the surcharge, the USPS is still the lowest-cost way to ship our wire kits.)

Heavy items ship by weight, not flat rate shipping

Certain heavy items ship based on weight, not based on the flat rate table. The actual shipping charge for those orders will be displayed at order checkout.

Heavy products are identified with a phrase like "Ships based on weight" or "Flat rate shipping does not apply" on the product's page.

Sometimes our shopping cart system cannot calculate the shipping charge correctly due to the combination of items in your order. In those cases we will notify you of the correct shipping charge by email and will place a hold on you order until we hear back from you. You can either pay the additional shipping charge or cancel your order for a prompt, full refund. (If the correct shipping charge is less than the amount you paid we won't notify you; we will simply ship your order and refund the excess.)

If you receive damaged merchandise...

Most of the packages we ship are insured against loss or damage. To receive full credit for the value of items damaged or lost in shipment we need your help with the following steps required by our insurance carrier.

1.DO NOT send damaged items back to us unless / until we ask.

2.Keep all packaging material and damaged goods in the original form as received. Packaging and damaged goods should not be disposed of or released to the shipping carrier (USPS, UPS, etc.) before a claim is completed, as our insurance carrier will require photographs of them.

3.Note any apparent damage on the delivery receipt you get from the shipping carrier. For example, if your order was delivered by UPS and there is a hole in the box, have the UPS driver record the damage before you sign for the shipment.

4.When we ask, take photos of the damaged packaging and damaged items and email them to us. (Our insurance carrier requires photos for all damage claims.)

5.Be willing to sign our insurance claim application as the recipient of the damaged goods. (Required by our insurance carrier.)

Returns and refunds

You may return ordered items within 30 days of the invoice date for a refund. All merchandise to be returned must have prior authorization (a Return Authorization Number, or "RAN") from Milligan Creek Ag. To obtain a Return Authorization Number (RAN), please email info@mcreekag.com and tell us what you want to return and why you want to return it. (If you received damaged merchandise, please include photos of damaged packaging if any and the damaged item.)

All RANs are issued by email, and you must include the RAN (and preferably a copy of the original invoice if available) in the package when you ship returned items to us.

The cost of return shipping must be prepaid by you unless the return is due to our shipping error or to damaged or faulty merchandise. (In all cases, we will only pay return shipping which have approved in advance.)

Returns must be in good condition. No refund will be given for items returned in dirty, used, or damaged condition (excluding items which were damaged in shipping when you received them). A 15% restocking charge will be made on all returns for reasons other than our shipping error or damaged or faulty merchandise. After we receive the returned merchandise, we will credit the refund amount to the payment method (credit card or other) which you used when you placed the original order.

Shipping Policy Outside the Continental U.S.

Shipments to U.S. states and territories outside the continental U.S. (Alaska, Hawaii, Puerto Rico, etc.). To get a shipping quote, place an order for the desired items on this Web site. Your credit card or other payment method will initially be charged for the order. We will determine a shipping charge for the order, will notify you of the amount by email, and will place a hold on the order until we hear back from you. You may either pay the additional charge or cancel your order for a prompt, full refund.

(If our shopping cart displays a shipping charge at order checkout it may be incorrect. If so, we will notify you of the correct charge as described above.)

International shipments. If your order will be shipped to a destination outside the U.S., you can get a shipping quote in the same way as described above for U.S. destinations.

All product prices and freight charges will be quoted in U.S. dollars (USD). Shipping methods and times will depend upon the destination. Customer is responsible for all import duties and taxes incurred for non-U.S. destinations. (Contact a customs office in your country for information on such fees.)

Returns for refund may be permitted on a case-by-case basis. All returns require obtaining a Return Authorization Number (RAN) in advance by sending us an email (info@mcreekag.com) and telling us what you want to return and why you want to return it. (If you received damaged merchandise, please include photos of damaged packaging if any and the damaged item.)

All RANs are issued by email, and you MUST include the RAN (and if possible a copy of the original invoice) in the package when you ship returned items to us.

Contents
Index
Search